CCC Console — Kentlands Psychotherapy

KP Care Coordinator Console

🎓 Practice mode — this is a training session. Nothing is submitted to GHL. Turn off when handling a real call.

📋 Call note

Tools

✅ Welcoming new clients

Open in GHL

Quick facts

Out-of-network (superbill provided) · in-person & virtual · therapy from age 2, testing from 6 · Spanish & German-speaking clinicians · 24-hr cancellation · admin line 301-591-6775. Identifying info goes only into the secure form.

Clinician matcher — research view

Enter the caller's needs (no names). Shows every clinician with a % fit. Add the best ones to the call note.

Type of care

Specialty

Population

Client age

Format

Clinician gender

Needs cross-state telehealth (PSYPACT)

In their words (improves matching)

Show:

Quick messages

Copy a template to text or email the caller. Personalize the bracketed bits in GHL — never paste a client's details back into this tool.

Fees & out-of-network

Private-pay rates · a superbill is provided for possible out-of-network reimbursement · HSA/FSA, card, check, cash accepted.

Look up a clinician's fees

Comprehensive Testing Package: $4,320 (half to reserve dates, half the day before testing).

Secure intake handoff

Your full call note is prefilled below. Enter the caller's name & contact in the secure form — it lands directly in GHL.

Preview the call note

Terms & definitions

Plain-language definitions of the jargon that comes up on calls.

👋 Welcome to the Care Coordinator Console

Your call co-pilot — it guides each call, builds one tidy note, and hands it off to GHL. Here's the 60-second tour:

1

Start a call. Tap New client or Current client at the top — or pick any topic below, search, or press ⌘K to jump anywhere.

2

Guided or Streamlined? New here? Keep Guided (top bar) for word-for-word scripts and coaching tips. Once you know the ropes, switch to Streamlined to see the whole call on one page.

3

Work the call. Read the lines, check off the steps, and jot non-identifying notes in the fields. Everything you enter flows into the Call note on the right automatically.

4

Use the tools. 🔎 Matcher finds clinicians with a % fit, 💬 Quick messages are copy-paste templates, and 💲 Fees / 📖 Terms are a click away.

5

Hand off. Hit Send → on the Call note — it opens the secure GHL form prefilled with your note and your name. You just add the caller's name & contact there.

★

Anytime: 🚨 Crisis for safety calls, 🎓 Practice to rehearse with nothing submitted, and ❔ How to use to reopen this guide.

Keyboard shortcuts

n New call

/ Search call types

1–9 Pick option / call type

m Matcher

s Quick messages

x Crisis / safety

b Back (pop flow)

Esc Close dialog

k or ⌘K Jump (palette)

g Glossary / terms

? This help

KP Care Coordinator Console

Welcome — sign in to start. Your name is added to every call note, and your settings are remembered on this device.

Your name Password

That password isn't right — please try again.